As I finish another shift in the store, I ponder on the gigantic differences in how some customers deal with similiar situations.Why is it that more often than not customers seem to feel like everything that ever goes wrong with their order, is a personal vendetta against themselves?
Parr Exam Pluh.
There is a problem on the till. Whatever it is, something has gone wrong. Any problem on a till I have ever seen has either been resolved within two minutes, or someone else uses their till- so it is really no big deal. Obviously the customer never considers that their overall wait time will be no different, as their drink is already in the queue and will be with them in roughly 2-3 minutes time. 9/10 customers roll their eyes. Half of them will vocalise a tut. of that half, a quarter will say something completely unhelpful that could only slow down the process by taking the attention away from trying to solve the problem. eg. "can't you just..."
I wish that it would be appropriate to say "Obviously, I could just... but, that would be far too easy wouldn't it? Clearly I enjoy the thrill of a challenge, and need complex problem solving thrown at me at every turn just to keep myself stimulated constantly. Call me a thrill seeker, but I live for the chance to do something long-winded just so I can slow down your day ever so slightly."
Wouldn't that be awesome?
